Settlements
When your money arrives: T+1, T+2 and batch settlement cycles, and how the rolling reserve works.
A settlement is the grouped deposit of your processed payments into your bank account. This page covers when that happens — the cycle your account runs on — and why part of the balance may be withheld.
Balances, settlement statuses and exports live in the dashboard — see Finances. For the line-by-line breakdown of a settlement file, see Settlement report.
Settlement cycles
Three cycles are available. Which one applies depends on your market and payment method.
| Cycle | Mexico | Chile |
|---|---|---|
| T+1 | SPEI only | Not available |
| T+2 | Available | Available |
| Batch | Available | Available |
T+1 settles one business day after the transaction, and in Mexico it is available for SPEI only. T+2 settles two business days after the transaction and is available in both Mexico and Chile. Batch groups transactions into fixed windows and settles each window on a set day — described below.
Your account's cycle is set in your commercial agreement. If you're not sure which one you're on, check the Expected Settlement Date on any settlement in Finances — the gap between the transaction and that date tells you.
The batch settlement cycle
Batch settlements run twice a week. Transactions are grouped by the window they were authorized in, and each window settles on a fixed day.
| Transaction window | Settlement day |
|---|---|
| Thursday 00:00:00 → Sunday 23:59:59 | The following Tuesday |
| Monday 00:00:00 → Wednesday 23:59:59 | Friday of the same week |
For example, if 10,000 transactions are authorized between Monday 00:00:00 and Wednesday 23:59:59, that settlement is deposited on Friday of the same week. If instead they're authorized between Thursday 00:00:00 and Sunday 23:59:59, they settle on the Tuesday of the following week.
This schedule is for Mexico. Batch settlement is available in Chile too, but confirm the Chilean windows and cutoffs with your integration manager before relying on these days.
Not to be confused with the clarification batch used for domestic disputes in Mexico — a different process with its own deadline. See Handling Disputes — Mexico.
Rolling reserve
A rolling reserve is a percentage of each processed transaction that Tonder withholds at settlement and returns to you later. It covers risk and liabilities that can still surface after a payment succeeds — chargebacks, refunds and adjustments.
Two things define it:
- The percentage is set by your commercial agreement. It is applied per transaction, so the amount withheld scales with what you process in that period.
- The hold is 90 days. After that, the withheld amount is returned automatically.
You don't request the release. It appears as its own line — 90-Day Released Reserve — in a later settlement, and the individual transactions being released are itemized in the report's Rolling Released sheet.
So a single settlement usually moves reserve in both directions at once: it withholds reserve on the transactions in the current period, and returns reserve withheld roughly three months earlier. Early on, only the withholding side is visible; once your account passes the 90-day mark the two run in parallel.
The reserve is not a fee. It's your money, held temporarily and returned in full unless it's used to cover a chargeback or refund. Fees are separate lines on the settlement.
Next steps
Settlement report
Every column of the report, and a worked reconciliation.
Finances
Balances, settlement statuses, and exporting from the dashboard.
Payment Lifecycle
The statuses a payment moves through before it settles.
Handling Disputes
Chargebacks appear on your settlement — here's how they're worked.