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This section provides information about available support channels and useful resources for integrating with the Tonder API.

Support Channels

Tonder offers several support channels to help you with your integration.
Developer SupportYou can contact us at developers@tonder.io. You’ll usually get a reply within 24 hours for any integration questions.

Useful Resources

Here are some useful resources to help you with your integration.

Getting Support

When contacting support, include:
  • Transaction IDs for payment-specific issues.
  • Error codes and messages from responses.
  • Request IDs from failed API calls.
  • Description of expected vs. actual behavior.

Quick Reference

Some important links to help you with your integration include:

Support Process

Follow these steps when you need assistance with your integration.
  1. Check this documentation for solutions.
  2. Verify API status for known issues.
  3. Test in sandbox environment to isolate problems.
  4. Contact support with detailed information.

Next Steps