Support Channels
Tonder offers several support channels to help you with your integration.| Channel | Response Time | Best For |
|---|---|---|
| Email Support | 24 hours | Integration questions |
| Developer Documentation | Instant | API reference and guides |
| Status Page | Real-time | Service availability |
Developer Support
You can contact us at developers@tonder.io. You’ll usually get a reply within 24 hours for any integration questions.Useful Resources
Here are some useful resources to help you with your integration.| Resource | Link/Location | What You’ll Use It For |
|---|---|---|
| Dashboard | https://app.tonder.io | Transaction monitoring, API key management |
| API Status | https://status.tonder.io | Real-time service availability info |
| Developer Documentation | See docs in sidebar or main site | Complete API reference and integration guides |
Getting Support
When contacting support, include:- Transaction IDs for payment-specific issues
- Error codes and messages from responses
- Request IDs from failed API calls
- Description of expected vs. actual behavior
Quick Reference
Some important links to help you with your integration include:| Resource | URL | Description |
|---|---|---|
| Production API | https://app.tonder.io/api/v1/ | Live API endpoint |
| Sandbox API | https://stage.tonder.io/api/v1/ | Test API endpoint (staging) |
| Dashboard | https://app.tonder.io | Manage transactions and API keys |
| Status Page | https://status.tonder.io | Check real-time service status |
Support Process
When you find yourself in need of support, do the following:- Check this documentation for solutions
- Verify API status for known issues
- Test in sandbox environment to isolate problems
- Contact support with detailed information
Next Steps
- Production Readiness – Deployment guidance and best practices
- Error Handling – Troubleshooting and error management
- Rate Limits – Usage planning and avoiding throttling
- Getting Started Guide – For new integrations and first steps