Support Channels
Tonder offers several support channels to help you with your integration.| Channel | Response Time | Best For |
|---|---|---|
| Email Support | 24 hours | Integration questions |
| Developer Documentation | Instant | API reference and guides |
| Status Page | Real-time | Service availability |
Developer SupportYou can contact us at developers@tonder.io. You’ll usually get a reply within 24 hours for any integration questions.
Useful Resources
Here are some useful resources to help you with your integration.| Resource | Link/Location | What You’ll Use It For |
|---|---|---|
| Dashboard | https://app.tonder.io | Transaction monitoring, API key management |
| API Status | https://status.tonder.io | Real-time service availability info |
| Developer Documentation | See docs in sidebar or main site | Complete API reference and integration guides |
Getting Support
When contacting support, include:- Transaction IDs for payment-specific issues.
- Error codes and messages from responses.
- Request IDs from failed API calls.
- Description of expected vs. actual behavior.
Quick Reference
Some important links to help you with your integration include:| Resource | URL | Description |
|---|---|---|
| Production API | https://app.tonder.io/api/v1/ | Live API endpoint |
| Sandbox API | https://stage.tonder.io/api/v1/ | Test API endpoint (staging) |
| Dashboard | https://app.tonder.io | Manage transactions and API keys |
| Status Page | https://status.tonder.io | Check real-time service status |
Support Process
Follow these steps when you need assistance with your integration.- Check this documentation for solutions.
- Verify API status for known issues.
- Test in sandbox environment to isolate problems.
- Contact support with detailed information.
Next Steps
- Review Testing Data for test cards and development data.
- Check HTTP Response Codes for troubleshooting and error management.
- Understand Rate Limits for usage planning and avoiding throttling.
- Follow the Getting Started Guide for new integrations and first steps.