Support Channels
Tonder offers several support channels to help you with your integration.Developer SupportYou can contact us at developers@tonder.io. You’ll usually get a reply within 24 hours for any integration questions.
Useful Resources
Here are some useful resources to help you with your integration.Getting Support
When contacting support, include:- Transaction IDs for payment-specific issues.
- Error codes and messages from responses.
- Request IDs from failed API calls.
- Description of expected vs. actual behavior.
Quick Reference
Some important links to help you with your integration include:Support Process
Follow these steps when you need assistance with your integration.- Check this documentation for solutions.
- Verify API status for known issues.
- Test in sandbox environment to isolate problems.
- Contact support with detailed information.
Next Steps
- Review Testing Data for test cards and development data.
- Check HTTP Response Codes for troubleshooting and error management.
- Understand Rate Limits for usage planning and avoiding throttling.
- Follow the Getting Started Guide for new integrations and first steps.

