Skip to main content
This guide explains how to send payouts, or withdrawals, to beneficiaries using the Tonder API. Withdrawals are processed through the same unified Process Transaction endpoint as payments, by setting the operation_type to "withdrawal".
Availability NoticeWithdrawals are currently only available for beneficiaries in Mexico. Support for additional countries will be added in future releases.
Available Transfer MethodsThere are two transfer methods available:
  • SPEI: Bank transfers processed same business day during banking hours.
  • Debit Card: Instant deposits available within 5-15 minutes, 24/7.

​
Step 1: Choose Your Transfer Method

Select the transfer method that fits your payout needs. Here you can find a quick comparison between the two methods:
AspectSPEIDebit Card
Processing TimeSame business day5-15 minutes
AvailabilityBanking hours only24/7
Account Type18-digit CLABE16-digit card number
Best ForRegular payments, larger amountsUrgent payments, instant cashouts

​
SPEI Bank Transfer

SPEI (Sistema de Pagos Electrónicos Interbancarios) is Mexico’s standard electronic payment system for bank-to-bank transfers. You should use SPEI when:
  • Making regular business payments like commissions or vendor payments.
  • Processing payroll and salary transfers.
  • Sending larger amounts where cost-effectiveness is important.
  • Same-day processing during business hours is acceptable.
Key requirementsPay attention to the following specifics for SPEI withdrawals:
  • The transfer_method value must be "SPEI".
  • The beneficiary.account must be a valid 18-digit CLABE (Clave Bancaria Estandarizada).
  • Processing occurs during banking hours (typically 9 AM - 5 PM MXT, Monday-Friday).

​
Debit Card Instant Transfer

Debit card withdrawals provide near-instant fund delivery directly to the beneficiary’s debit card. You should use Debit Card withdrawals when:
  • Making urgent or emergency payments that can’t wait for business hours.
  • Paying gig economy workers who need immediate access to funds.
  • Providing instant cashouts or on-demand withdrawals.
  • Processing customer refunds that require immediate availability.
Key requirementsPay attention to the following specifics for debit card withdrawals:
  • The transfer_method value must be "DEBIT_CARD".
  • The beneficiary.account must be a valid 16-digit debit card number.
  • Processing occurs 24/7, including weekends and holidays.
  • Funds are typically available within 5-15 minutes.

​
Step 2: Make the Withdrawal Request

Create and send your withdrawal request using the Process Transaction endpoint with operation_type set to "withdrawal". The request must have the following fields:
FieldDescription
operation_typeAlways set to "withdrawal" for payout operations
amountThe withdrawal amount in the specified currency
currencyCurrency code (currently only "MXN" is supported)
transfer_methodEither "SPEI" or "DEBIT_CARD"
beneficiaryComplete beneficiary information object
The beneficiary object contains the recipient’s information for the withdrawal. This object specifies who will receive the funds and how they should be delivered. You can see the properties of the beneficiary object in the table below:
FieldDescription
accountThe destination account number (18-digit CLABE for SPEI transfers, or 16-digit card number for debit card deposits)
nameFull legal name of the beneficiary as it appears on their bank account or card
rfcMexican tax identification number (RFC) - required for compliance and verification
institutionBank institution code (you can find codes in our Mexican Banking Reference)
emailBeneficiary’s email address for notifications and record-keeping
Here are examples for both transfer methods: 
{
  "operation_type": "withdrawal",
  "amount": 750.00,
  "currency": "MXN",
  "reference": "payout-001",
  "transfer_method": "SPEI",
  "description": "Commission payment",
  "beneficiary": {
    "account": "012345678901234567", // 18-digit CLABE
    "name": "Roberto Martínez García",
    "rfc": "MAGR850920XY1",
    "institution": "40012",
    "email": "roberto.martinez@email.com"
  }
}
Make a POST request to the Process Transaction endpoint with your withdrawal data: 
curl -X POST https://stage.tonder.io/api/v1/process/ \
  -H "Authorization: Token YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "operation_type": "withdrawal",
    "amount": 750.00,
    "currency": "MXN",
    "reference": "payout-001",
    "transfer_method": "SPEI",
    "description": "Commission payment",
    "beneficiary": {
      "account": "012345678901234567",
      "name": "Roberto Martínez García",
      "rfc": "MAGR850920XY1",
      "institution": "40012",
      "email": "roberto.martinez@email.com"
    }
  }'

​
Step 3: Handle the Response

Upon successful request, the API will return an immediate acknowledgment. Here you find a description of the fields in the response:
FieldDescription
idUnique transaction identifier
operation_typeConfirms this is a withdrawal operation
statusCurrent transaction status (initially processing)
amountWithdrawal amount as submitted
currencyCurrency code
merchant_referenceYour internal reference identifier
created_atISO 8601 timestamp when the withdrawal was created
status_codeHTTP status code (201 for successful creation)
The response structure is as follows: 
{
  "id": "550e8400-e29b-41d4-a716-446655440001",
  "operation_type": "withdrawal",
  "status": "processing",
  "amount": 750.00,
  "currency": "MXN",
  "merchant_reference": "payout-001",
  "created_at": "2024-07-26T10:30:00Z",
  "status_code": 201
}
After receiving the response, save the transaction ID from the id field to monitor progress.

​
Step 4: Check the Transaction Status

Since withdrawals are asynchronous operations, you need to monitor the transaction to check the final status. Use the transaction id from the response to query the Get Transaction Status endpoint.
ImportantAlways check the id and status fields from the response. The id is required to monitor the withdrawal progress, and the status tells you the current state of the transaction.
As your withdrawal progresses, it will move through different statuses. Here’s what each status means and what you should do:
StatusDescriptionNext Steps
pendingThe withdrawal request has been received and is queuedMonitor for status change
processingThe transfer is currently being processed by the bankWait for completion
successThe transfer was completed successfullyThe transaction is complete
failedThe transfer failed due to a processing or system errorCheck the error details and retry if appropriate
declinedThe transfer was declined by the bank (e.g., invalid account)Correct beneficiary data and create a new withdrawal

​
Monitoring Options

You can monitor withdrawal status using one of these methods:
  • Webhooks (Recommended): configure webhooks to receive real-time status updates automatically.
  • Status Polling: check transaction status periodically using the Get Transaction Status endpoint.

​
Next Steps

  • Set up webhooks to receive real-time notifications when withdrawal statuses change.
  • Check out HTTP response codes to understand how to handle different API responses and error scenarios.
  • Explore rate limits to ensure your withdrawal processing doesn’t exceed API usage limits.