Support
How to reach support, what to include in a report, and where to check service status.
Support channels and useful resources for your Tonder integration.
Support channels
| Channel | Response time | Best for |
|---|---|---|
| Email support | 24 hours | Integration questions |
| Developer documentation | Instant | API reference and guides |
| Status page | Real-time | Service availability |
Contact us at support@tonder.io. You'll usually get a reply within 24 hours for integration questions.
Useful resources
| Resource | Link | What you'll use it for |
|---|---|---|
| Dashboard | dashboard.tonder.io | Transaction monitoring and API key management |
| API Status | tonderio.statuspage.io | Real-time service availability |
| Documentation | In the sidebar | Complete API reference and guides |
When contacting support
Include:
- Transaction IDs for payment-specific issues.
- Error codes and messages from responses.
- Request IDs from failed calls.
- A description of expected vs. actual behavior.
Quick reference
| Resource | URL |
|---|---|
| Production API | https://app.tonder.io/api/v1/ |
| Sandbox API | https://stage.tonder.io/api/v1/ |
| Dashboard | dashboard.tonder.io |
| Status page | tonderio.statuspage.io |
Next steps
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