> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tonder.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

This section provides information about available support channels and useful resources for integrating with the Tonder API.

## Support Channels

Tonder offers several support channels to help you with your integration.

| Channel                     | Response Time | Best For                 |
| --------------------------- | ------------- | ------------------------ |
| **Email Support**           | 24 hours      | Integration questions    |
| **Developer Documentation** | Instant       | API reference and guides |
| **Status Page**             | Real-time     | Service availability     |

<Note>
  **Developer Support**

  You can contact us at [developers@tonder.io](mailto:developers@tonder.io). You'll usually get a reply within 24 hours for any integration questions.
</Note>

## Useful Resources

Here are some useful resources to help you with your integration.

| Resource                | Link/Location                                        | What You’ll Use It For                        |
| ----------------------- | ---------------------------------------------------- | --------------------------------------------- |
| Dashboard               | [https://app.tonder.io](https://app.tonder.io)       | Transaction monitoring, API key management    |
| API Status              | [https://status.tonder.io](https://status.tonder.io) | Real-time service availability info           |
| Developer Documentation | See docs in sidebar or main site                     | Complete API reference and integration guides |

## Getting Support

When contacting support, include:

* Transaction IDs for payment-specific issues.
* Error codes and messages from responses.
* Request IDs from failed API calls.
* Description of expected vs. actual behavior.

## Quick Reference

Some important links to help you with your integration include:

| Resource       | URL                                                  | Description                      |
| -------------- | ---------------------------------------------------- | -------------------------------- |
| Production API | `https://app.tonder.io/api/v1/`                      | Live API endpoint                |
| Sandbox API    | `https://stage.tonder.io/api/v1/`                    | Test API endpoint (staging)      |
| Dashboard      | [https://app.tonder.io](https://app.tonder.io)       | Manage transactions and API keys |
| Status Page    | [https://status.tonder.io](https://status.tonder.io) | Check real-time service status   |

### Support Process

Follow these steps when you need assistance with your integration.

1. Check this documentation for solutions.
2. Verify API status for known issues.
3. Test in sandbox environment to isolate problems.
4. Contact support with detailed information.

## Next Steps

* Review [Testing Data](../testing-data) for test cards and development data.
* Check [HTTP Response Codes](../http-response-codes) for troubleshooting and error management.
* Understand [Rate Limits](../rate-limits) for usage planning and avoiding throttling.
* Follow the [Getting Started Guide](../quickstart) for new integrations and first steps.